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Sales & Order Support Coordinator

Order Support
Sales
India
To support the external sales team, sales partners and customers from offering the quotes to final execution of orders, customer data management, claims tracking and overall administrative support for sales function.
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Responsibilities

Establishing Strong Relationships:

Foster personal and commercial connections with Apex’s agent/reseller/co-supplier network and direct end customers and OEMs using diverse communication channels to ensure customer satisfaction.

Quoting and Pricing:

Prepare quotes in line with Apex’s pricing and conditions, adhering closely to RFQ requirements.

Team Collaboration:

Collaborate closely with Sales and Marketing team members to assist in achieving Apex’s sales objectives, ensuring a cohesive approach.

Commercial Support:

Provide troubleshooting and support on all commercial matters, addressing challenges promptly to maintain business continuity.

Order Management:

Handle order intake and process commercial orders efficiently and accurately within ERP and CRM systems, following established procedures. Translate customer requirements effectively for production department understanding.

Quality Assurance Support:

Assist the QA team in managing quality complaints, coordinating with Agents/Resellers and customers, and maintaining comprehensive records in CRM.

Administrative Duties:

Administer relationships effectively by managing appropriate documentation and maintaining regular communication with customers.

Management Reports:

Maintaining and providing effective reports to management as and when required.

Team Collaboration:

Work collaboratively as a team player, meeting the expectations set by the company, and contributing positively to the team dynamic.

Additional Responsibilities

Support in Marketing campaigns.

Following up opportunities (quotes) with agents/resellers (limited contact with the end customers) in geographically relevant areas.

Follow customers through sales funnel: converting marketing qualified leads to prospects to loyal customers together with the agents/resellers

Occasional visit to agents/resellers/customers or exhibitions (if needed)

To update the data of customer communication in CRM

Key Interfaces

External: End Customers, Agents, Resellers, OEMs

Internal: External Sales, Marketing, Production, Finance, Purchase, Expedition, IT, QA, Order Support

Incumbent Profile

  • Education: Bachelor’s degree. Engineering would be added advantage.
  • Experience: Min. 3-4 years of commercial experience in Sales support function
  • Experience in the printing and packaging industry would be preferred.
  • International sales exposure

TECHNICAL COMPETENCES

  • Techno Commercial skills
  • Fair understanding of Engineering terms and drawings

Additional Information

Position In Organization

Sales/Order Support Coordinator

Reports to

VP Sales – Asia Pacific

Work Location

Apex Asia Pacific, Sinnar, Nashik
Benefits

Benefits

Our comprehensive benefits package is designed to meet the diverse needs of our employees around the globe. From health and wellness programs to flexible working arrangements and family support, we ensure our team members are well taken care of, both personally and professionally.

Growth

Growth

Career growth at Apex is not just a possibility—it’s a promise. We are dedicated to nurturing the professional paths of our employees with training, mentoring, and opportunities to take on challenging projects. Our goal is to help you reach your highest potential and to advance within the company as you grow.

Compensation

Compensation

At Apex, we’re committed to providing competitive compensation packages that appropriately reflect the market and the expertise of our employees. We strive to reward your hard work and dedication with salaries and bonuses that not only meet industry standards but exceed them wherever possible.

Relationships

Relationships

Building strong relationships is at the core of our business strategy. At Apex, you’ll connect with colleagues from various backgrounds and cultures, fostering a collaborative and inclusive atmosphere that enhances team performance and individual satisfaction.

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